Shipping and Returns Made Easy
Returns & Exchanges:
Our return policy allows you to return items within 30 days of the date for a refund or exchange. Please note that original shipping fees are non-refundable. To qualify for a return, items must be in new, unused condition. Unfortunately, sale items are not eligible for return or refund, and processing time may take up to 5 business days.
At The Candle Shop, we thinkthat every purchase should bring joy. However, we know that sometimes an item may not meet your expectations. That's why we provide a straightforward and fair return process for eligible items within the United States, ensuring your satisfaction with every shopping experience.
Refund Policy
Thank you for your purchase! If you not completely satisfied with your order or have changed your mind please reach out to us at thecandleshop@mail.com. We’ll be happy to assist you with a refund or exchange. Please note that will be responsible for the shipping costs associated with the item.
Shipping
Thank you for your order! Once received, we take special care to prepare and ship it within 1-2 days. Delivery times can vary based on your location, usually taking between to 5 business days. For our customers in the USA, we are proud to partner with USPS for reliable shipping.
Our Candle Story
At The Candle Shop, we pride ourselves on offering a diverse range of 100% soy candles, hand-poured with love and care. Our mission is to provide high-quality candles that enhance your environment with delightful fragrances and beautiful aesthetics. With four years of experience in the candle industry, we understand the importance of using natural materials and crafting unique scents that resonate with our customers. Each candle is thoughtfully designed to fit any occasion, from cozy nights in to special celebrations. We are committed to increasing our online sales and nurturing a community of candle enthusiasts. Join us on this aromatic journey of discovery and warmth!
Our Candle Story
At The Candle Shop, we pride ourselves on offering a diverse range of 100% soy candles, hand-poured with love and care. Our mission is to provide high-quality candles that enhance your environment with delightful fragrances and beautiful aesthetics. With four years of experience in the candle industry, we understand the importance of using natural materials and crafting unique scents that resonate with our customers. Each candle is thoughtfully designed to fit any occasion, from cozy nights in to special celebrations. We are committed to increasing our online sales and nurturing a community of candle enthusiasts. Join us on this aromatic journey of discovery and warmth!